Terms & Conditions

1. Definitions

In these Terms and Conditions, unless the context otherwise requires, the following definitions apply:

• "bio138," "we," "us," or "our" refers to the online gaming platform operated under the brand name bio138, accessible at https://bio138.cam and associated domains.
• "Player," "you," or "your" refers to any individual who registers an account, accesses, or uses the bio138 platform and services.
• "Account" refers to the personal gaming account created by a player to access bio138 services, including sports betting, casino games, and lottery products.
• "Services" refers to all gaming products, betting markets, casino games, lottery draws, payment processing, customer support, and related functionalities provided by bio138.
• "Website" or "Platform" refers to the bio138 online gaming website, mobile applications, and all associated digital interfaces through which our services are delivered.
• "Deposit" refers to the transfer of funds from a player's personal bank account or e-wallet to their bio138 gaming account balance.
• "Withdrawal" refers to the transfer of funds from a player's bio138 gaming account balance to their registered bank account or e-wallet.
• "Bonus" refers to promotional credits, free bets, cashback rewards, or other incentives offered by bio138 to players, subject to specific terms and wagering requirements.

2. Acceptance of Terms

By creating an account on bio138, depositing funds, placing bets, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety. These terms constitute a legally binding agreement between you and bio138. If you do not agree with any provision of these terms, you must immediately cease using our platform and refrain from creating an account.

bio138 reserves the right to modify, amend, or update these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these terms periodically to stay informed of any updates. Continued use of the bio138 platform following the posting of changes constitutes your acceptance of such modifications.

3. Eligibility Requirements

To register and use bio138 services, you must meet the following eligibility criteria:

• Age Requirement: You must be at least 21 years of age. bio138 strictly prohibits underage gambling and implements robust age verification procedures during account registration and withdrawal processing. We reserve the right to request additional identification documents to verify your age at any time.
• Residency Requirement: You must be a resident of Indonesia with a valid Indonesian identity card (KTP). bio138 services are designed specifically for the Indonesian market and may not be available to residents of other jurisdictions.
• Legal Capacity: You must have the legal capacity to enter into binding contracts under Indonesian law. You may not create an account if you are legally incapacitated, declared bankrupt, or prohibited from gambling by court order or other legal restriction.
• Single Account Policy: You are permitted to maintain only one (1) account with bio138. Creating multiple accounts (duplicate accounts) is strictly prohibited and will result in immediate account suspension and forfeiture of all balances and bonuses across all duplicate accounts.
• Self-Exclusion Status: You must not be currently self-excluded from bio138 or any other online gambling platform. If you have previously requested self-exclusion, you may not create a new account until the exclusion period has expired.
• Payment Method Ownership: All bank accounts, e-wallets, and payment methods used for deposits and withdrawals must be registered in your own legal name. Third-party payments are strictly prohibited.

bio138 reserves the right to request additional documentation to verify your eligibility at any time. Failure to provide requested documentation within the specified timeframe may result in account suspension and withdrawal restrictions until verification is completed.

4. Account Registration

When creating a bio138 account, you agree to provide accurate, complete, and up-to-date personal information including your full legal name (as it appears on your KTP), date of birth, residential address, mobile phone number, and email address. You are responsible for maintaining the confidentiality of your account credentials (username and password) and must not share this information with any third party.

4.1 Know Your Customer (KYC) Verification

bio138 is required by law to verify the identity of all players before processing withdrawals. You will be asked to upload the following documents for KYC verification:

• A clear, legible copy of your Indonesian identity card (KTP) showing both sides
• A recent utility bill, bank statement, or government document confirming your residential address (issued within the last 3 months)
• A selfie photograph holding your KTP next to your face for facial verification

KYC verification typically takes 1-24 hours. Your account will have limited functionality until verification is completed. You may deposit and play, but withdrawal requests will be held pending successful identity verification.

4.2 Account Security

You are solely responsible for all activity that occurs under your account. If you suspect unauthorized access to your account, you must immediately notify bio138 customer support via live chat or email at [email protected]. bio138 is not liable for any losses resulting from unauthorized account access due to your failure to maintain adequate security of your credentials.

5. Deposits and Withdrawals

bio138 supports deposits and withdrawals through major Indonesian banks including BCA (Bank Central Asia), BRI (Bank Rakyat Indonesia), BNI (Bank Negara Indonesia), Mandiri (Bank Mandiri), CIMB Niaga, and Bank Permata, as well as e-wallets including OVO, DANA, GoPay, ShopeePay, and LinkAja.

5.1 Deposit Terms

• Minimum deposit: Rp 50.000
• Maximum deposit: Rp 100.000.000 per transaction (higher limits available for VIP members)
• Deposits are typically processed instantly during banking hours (Monday-Friday, 08:00-16:00 WIB)
• Deposits made outside banking hours or on Indonesian public holidays may experience processing delays
• bio138 does not charge deposit fees; however, your bank or e-wallet provider may impose transaction fees

5.2 Withdrawal Terms

• Minimum withdrawal: Rp 100.000
• Maximum withdrawal: Varies by VIP tier (Bronze: Rp 50.000.000/day; Silver: Rp 100.000.000/day; Gold: Rp 200.000.000/day; Platinum: Rp 500.000.000/day; Diamond: Unlimited)
• Withdrawals to verified accounts are processed within 5-30 minutes during business hours
• First-time withdrawals require completed KYC verification
• Withdrawals must be made to the same bank account or e-wallet used for deposits (for anti-money laundering compliance)
• bio138 reserves the right to request additional verification documents before processing large withdrawals

5.3 Anti-Money Laundering Policy

bio138 maintains strict anti-money laundering (AML) procedures in compliance with international standards. Deposits must be wagered at least once before withdrawal requests will be processed. We reserve the right to conduct enhanced due diligence on accounts with unusual transaction patterns, including requesting source of funds documentation.

6. Bonuses and Promotions

bio138 offers various bonuses and promotions including welcome bonuses, reload bonuses, cashback rewards, VIP tier benefits, and seasonal promotions. All bonuses are subject to specific terms and conditions including wagering requirements, game restrictions, maximum bet limits, and expiration dates.

6.1 Wagering Requirements

Unless otherwise stated, all bonus funds are subject to wagering requirements before associated winnings can be withdrawn. Typical wagering requirements range from 5x to 30x the bonus amount, depending on the promotion. For example, a Rp 1.000.000 bonus with 10x wagering requires Rp 10.000.000 in total bets before withdrawal is permitted.

6.2 Bonus Abuse

bio138 prohibits bonus abuse including creating multiple accounts to claim bonuses multiple times, coordinated betting patterns, low-risk betting strategies designed solely to clear wagering requirements, and any other activity deemed to unfairly exploit promotional offers. Violation of bonus terms will result in forfeiture of all bonus funds and associated winnings, and may lead to permanent account closure.

7. Betting Rules and Game Integrity

All bets placed on bio138 are final and cannot be cancelled or modified once confirmed. In the event of technical errors, system malfunctions, or obvious mistakes in odds or game outcomes, bio138 reserves the right to void affected bets and refund stakes.

7.1 Sports Betting Rules

For sports betting including football (bandar bola), basketball, tennis, and e-sports, bets are settled based on official results provided by our data providers. If a match is postponed, abandoned, or cancelled, specific settlement rules apply depending on the sport and bet type. Details are available in our sports betting rules section.

7.2 Casino Game Fairness

All casino games on bio138 use certified Random Number Generators (RNG) to ensure fair, unpredictable outcomes. Live dealer games are streamed in real-time from professional studios operated by Evolution Gaming and Pragmatic Play Live. Game results cannot be manipulated by bio138 or players.

7.3 Lottery and Togel Rules

For togel (lottery) products including Togel Singapore, Togel Hongkong, Togel Sydney, and Togel Macau, results are determined by official draw outcomes published by the respective lottery operators. bio138 acts solely as a betting platform and does not control or influence draw results.

8. Responsible Gaming

bio138 is committed to promoting responsible gaming practices and preventing gambling addiction. We provide comprehensive tools to help you stay in control of your gaming activity:

• Deposit Limits: Set daily, weekly, or monthly deposit limits in your account settings
• Loss Limits: Establish maximum loss thresholds over specific time periods
• Session Time Limits: Configure automatic logout after a specified duration
• Reality Check Reminders: Receive periodic notifications about time spent and money wagered
• Self-Exclusion: Temporarily or permanently exclude yourself from accessing bio138 services

If you feel gambling is becoming a problem, please contact our support team immediately or visit our Responsible Gaming page for additional resources and professional help contacts.

9. Prohibited Activities

The following activities are strictly prohibited on bio138 and will result in immediate account suspension and potential legal action:

• Creating multiple accounts or using another person's account
• Providing false or misleading information during registration or verification
• Collusion, match-fixing, or any form of fraudulent betting activity
• Using automated betting software, bots, or scripts
• Exploiting software vulnerabilities or system errors
• Money laundering or using bio138 for illegal financial transactions
• Abusive behavior toward customer support staff or other players
• Attempting to hack, disrupt, or interfere with the bio138 platform

10. Limitations of Liability

bio138 and its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services. This includes but is not limited to loss of profits, data loss, service interruptions, or unauthorized account access resulting from your failure to maintain security.

bio138 does not guarantee uninterrupted or error-free service. We reserve the right to suspend or terminate services for maintenance, upgrades, security reasons, or force majeure events beyond our control. In no event shall our total liability exceed the amount of funds currently held in your account balance at the time of the incident.

11. Intellectual Property

All content on the bio138 platform including logos, trademarks, text, graphics, software, and game content is the exclusive property of bio138 or our licensed content providers. You may not copy, reproduce, distribute, modify, or create derivative works from any content without explicit written permission.

12. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with applicable international gaming regulations and industry standards. Any disputes arising from your use of bio138 shall first be addressed through our customer support channels. If a satisfactory resolution cannot be reached, disputes may be escalated to independent alternative dispute resolution services.

13. Account Closure and Suspension

bio138 reserves the right to suspend or permanently close any account at our discretion if we have reasonable grounds to believe you have violated these Terms and Conditions, engaged in fraudulent activity, or pose a risk to the integrity of our platform. In the event of account closure for cause, any remaining balance may be forfeited depending on the nature of the violation.

You may request voluntary account closure at any time by contacting customer support. Upon voluntary closure, any remaining balance (excluding locked bonus funds) will be returned to your registered bank account or e-wallet after verification.

14. Contact Information

If you have any questions, concerns, or require clarification regarding these Terms and Conditions, please contact bio138 customer support through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 through the bio138 platform
• WhatsApp: Available 24/7 (Indonesian-speaking support)

Our customer service team is available around the clock to assist with account-related inquiries, technical issues, payment questions, and general support needs.